Returns Policy

This page summarises how returns work for Morgan Hope products. It is a summary only — the full Terms & Conditions of sale apply to every order.

Arranging a return

All requests to return goods must be agreed by us in writing before goods are sent back. To start a return, contact us with your order reference and the reason for the return, and we'll confirm the next steps in writing.

Grounds for return

Under our Terms & Conditions, returns and credits are handled for:

• Incorrect goods supplied
• Pricing discrepancies
• Delivery shortages or non-delivery
• Goods damaged in transit (written notice within 7 days where the price includes delivery)
• Faulty goods
• Agreed order cancellations (written consent required)

Each case is subject to the corresponding condition in the full Terms & Conditions, including the notice periods set out there.

Bespoke and project orders

Goods manufactured or configured to your specification are covered by the cancellation and returns conditions in the Terms & Conditions — please speak to us before ordering if you have any questions about a bespoke item.

Nothing in this policy affects your statutory rights.